Calm private massage studio with folded cream towels, candles and a neatly arranged treatment table.

TWC Massage & Co. Booking & Service Policies

The Details, Before We Meet

Last Updated: October 29, 2026

Clear expectations make for better appointments.

These policies explain payments, deposits, cancellations, privacy, consent and the conditions that apply to TWC massage and personal care services.

Please review the relevant sections before booking. For quick answers, see the FAQ.

Booking & Arrival

Regular appointments are available Monday to Friday, 5–11:30 PM, and weekends, 8 AM–11:30 PM.

Online bookings require at least three hours' notice. Other times may be arranged directly, subject to availability.

Please arrive within 15 minutes of your scheduled appointment. Early arrivals may lead to waiting and late arrivals may reduce the time available without changing the agreed price.

The Lodge's address is provided after booking. Driveway and street parking are available.

Payment & Cancellations

All advertised prices include applicable HST.

Payment is accepted online or at the appointment by cash, Interac e-Transfer, PayPal, debit, credit or supported digital wallets.

Mobile Massage requires a $20 deposit, and Overnight requires a $150 reservation deposit. No other service requires a deposit.

Standard appointments may be cancelled or rescheduled with at least 3 hours' notice.

Massage

I offer two types of non-clinical relaxation massage: Swedish Massage and Skin-to-Skin Massage.

Swedish Massage uses traditional hand and forearm movements, heated oil and adjustable pressure on a massage table.

Skin-to-Skin Massage involves more extensive body contact, including my hands, arms and torso, and may involve seated, reclining or supported body-weight positions on a massage bed.

Clothing, draping, positioning and contact preferences are discussed before the appointment. Consent is required throughout.

Four-hand, simultaneous couples and group massages may involve additional independent masseurs, hired and paid separately.

I am not a Registered Massage Therapist. My services are not medical treatments and are not eligible for RMT insurance reimbursement. Ordinary business receipts are available upon request.

Mobile Massage

Mobile massage is available at suitable homes, hotels and private accommodations, with a minimum appointment time of 60 minutes.

I provide the massage bed headrest or massage table, heated oil and essential supplies. Clients must provide a clean, private space with sufficient room for the equipment.

A $20 deposit is payable online at booking and credited toward the final price.

Additional travel charges may apply outside my regular Ottawa service area and will be communicated before confirmation.

Standard cancellation and rescheduling terms apply.

Professional Cuddling

Professional Cuddling is a fully clothed service involving consensual hugging, holding and shared rest.

Each appointment is limited to two and a half hours, with no duration discounts.

Both participants remain dressed, and either person may change their preferences, pause or stop physical contact at any time.

Skin-to-Skin Cuddling

Skin-to-Skin Cuddling is a separate professional cuddling service involving greater direct skin contact than traditional Professional Cuddling.

Each appointment is limited to two and a half hours, with no duration discounts.

Clothing preferences are discussed before the appointment and remain subject to mutual agreement. No degree of undress constitutes consent to sexual activity.

Contact preferences and boundaries may be changed at any time.

Grooming & Assisted Self-Care

Grooming includes personalized body trimming, shaving and assisted self-care, tailored to individual needs and preferences.

Appointments are charged by time rather than body area. Clients may reserve additional time to ensure availability and pay only for the time used. Unused reserved time is cancelled.

Showering before and after grooming is required.

All grooming activities are subject to mutual comfort, hygiene and consent.

Companionship

Companionship provides time together for conversation, outings and mutually agreed activities.

Each appointment is limited to two and a half hours, with no duration discounts.

The payment covers the selected duration. Additional activity expenses are discussed and agreed upon separately.

Companionship does not include massage, cuddling or grooming. Separate appointments may be arranged consecutively, subject to availability.

Rescheduling requires at least three hours' notice.

Overnight

Overnight packages at The Lodge combine a fixed accommodation charge with my personal time at $25 per hour.

Available packages are:

Extended Overnight, 4 PM–11 AM: 19 hours, $970.
Full Overnight, 7 PM–9 AM: 14 hours, $745.
Late Overnight, 10 PM–7 AM: 9 hours, $520.

All departure times are the following morning.

A combined massage, cuddling, and grooming add-on is available for $300, within the reserved appointment duration.

A $150 reservation deposit is payable online and credited toward the selected package.

Rescheduling requires at least 48 hours' notice and is subject to availability.

The packages include agreed Lodge facilities and accommodations. Appointments at other locations are quoted separately.

Facilities & Cleanliness

Fresh sheets are provided for every massage, and each guest receives clean towels and facecloths.

The Lodge features two private massage studios, an infrared sauna, showers and comfortable relaxation areas.

Sauna use is optional, counts toward booked time and should be requested in advance so the sauna can be heated.

Appointments are private. No unrelated clients or guests will be present during an individual reservation. Private group arrangements must be agreed upon beforehand.

Consent & Boundaries

All clients must be at least 18 years old and arrive sober.

Preferences, limitations and boundaries should be communicated before appointments, preferably through the booking form.

Every service is based on informed, mutual consent. Clothing choices, physical closeness, massage positioning and participation in one activity do not imply consent to another.

Close physical contact, optional draping and minimal or no clothing do not constitute consent to sexual activity. Consent to any particular form of contact may be withdrawn at any time, and either person may request an adjustment or end the session.

Either person may decline, change or stop any form of contact at any time.

Privacy, confidentiality and respect for personal boundaries are expected throughout every appointment.

Photography and audio or video recording are prohibited inside The Lodge without prior permission.

Privacy

Client privacy and discretion are important to me.

Personal information collected through bookings, payments and communications is handled according to TWC's separate Privacy Policy.

Appointment details and personal preferences are treated confidentially, subject to applicable legal obligations.

Contact

For booking questions, special arrangements or clarification of these policies, contact Miguel by WhatsApp or text at 343-204-9250.

Services are available in English and French.